Frequently Asked Questions
Find answers to common questions about our products and services.
What types of hair do you offer?
We offer Brazilian, Malaysian, Peruvian, and Indian hair in various textures including straight, body wave, loose wave, deep wave, and curly. We also carry HD lace closures, frontals, and ready-to-wear wigs.
How long does shipping take?
Standard shipping takes 3-5 business days within Ghana. Express delivery (1-2 days) is available for major cities. Orders above GH₵ 1,000 qualify for free shipping.
What is your return policy?
We accept returns within 7 days of delivery for unused products in their original packaging. Please contact our support team to initiate a return.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also view your order status by logging into your account and visiting the Orders page.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) for all orders within Ghana. You can also choose to pay in advance via mobile money or bank transfer.
How do I care for my hair extensions?
Wash gently with sulfate-free shampoo, condition regularly, detangle from ends to roots with a wide-tooth comb, and air dry when possible. Avoid excessive heat styling to maintain longevity.
Are your products authentic?
Yes, all our products are 100% authentic and sourced from verified suppliers. Each product undergoes quality inspection before being listed in our store.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, you will need to wait for delivery and then initiate a return. Contact achaempomaatina352@gmail.com for cancellation requests.
Still have questions?
Can't find what you're looking for? Contact our support team.
achaempomaatina352@gmail.com